POPIA Compliance Notice

Last Updated: 14 June 2026

Pioneer X Technologies (Pty) Ltd is committed to full compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA). This notice sets out how we process personal information as a Responsible Party in accordance with the eight conditions for lawful processing.

1. Responsible Party Information

2. Purpose of Collection

We collect and process personal information for the following purposes:

• Responding to service enquiries.
• Delivering managed IT services.
• Providing cybersecurity and email security solutions.
• Performing IT consulting and software licensing.
• Fulfilling contractual obligations.
• Complying with applicable laws and regulations.

3. Categories of Personal Information Processed

• Personal identifiers (name, surname, ID details where required).
• Contact details (email, telephone, postal address).
• Employment information (job title, employer, department).
• Technical and device information (IP address, browser, operating system).
• Service-related data (support tickets, asset information, access logs).
• Financial and billing information (where applicable).

4. Lawful Basis for Processing

• Consent of the data subject.
• Performance of a contract with the data subject.
• Compliance with a legal obligation.
• Protection of a legitimate interest of the data subject.
• Pursuit of the legitimate interests of Pioneer X Technologies or a third party.

5. Data Subject Rights

As a data subject, you have the right to:

• Be notified that personal information is being collected or has been accessed by an unauthorised person.
• Request access to personal information held about you.
• Request correction or deletion of personal information.
• Object to processing or direct marketing.
• Withdraw consent at any time.
• Submit a complaint to the Information Regulator.

6. Information Officer Contact Details

7. Complaints Process

If you believe your personal information has been processed in breach of POPIA, please first contact our Information Officer using the details above so that we may address your concern.

If you remain dissatisfied, you may lodge a complaint with the Information Regulator of South Africa:

8. Data Security Commitments

We maintain appropriate, reasonable technical and organisational safeguards to protect personal information against loss, damage, unauthorised destruction, unlawful access, and unlawful processing.

These safeguards include encryption in transit and at rest, role-based access control, endpoint protection, continuous SIEM monitoring, regular security assessments, backup and disaster recovery procedures, and ongoing employee awareness training.