Privacy Policy

Last Updated: 14 June 2026

Pioneer X Technologies (Pty) Ltd ("Pioneer X Technologies", "we", "us", or "our") is committed to protecting the privacy and personal information of all visitors, prospects, clients, and users of our website www.pioneerxtech.co.za and the services we provide.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and other applicable South African legislation.

1. Information We Collect

• Identification data: name, surname, job title, company name.
• Contact data: email address, telephone number, physical address.
• Technical data: IP address, browser type, device information, operating system, referring URLs.
• Usage data: pages visited, time spent on the website, click behaviour.
• Communication data: messages submitted via contact forms, assessment requests, and email correspondence.
• Service delivery data: information necessary to provide managed IT services to our clients.

2. Methods of Collection

We collect personal information through the following channels:

• Direct interaction (contact forms, free assessment requests, email, telephone).
• Automated technologies (cookies, server logs, analytics tools).
• Third parties (technology partners, referrals, publicly available sources).

3. Purpose of Processing

• To respond to enquiries and provide requested information.
• To deliver, manage, and support our IT and cybersecurity services.
• To process software licensing and consulting engagements.
• To comply with legal, regulatory, and contractual obligations.
• To improve our website, services, and customer experience.
• To send service updates and, where consented to, marketing communications.

4. Data Security Measures

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss, alteration, or disclosure.

These measures include encryption, access controls, endpoint protection, secure hosting, SIEM monitoring, and ongoing staff training. While we take reasonable steps to secure information, no method of transmission over the internet is completely secure.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with legal, accounting, or reporting obligations.

When information is no longer required, it is securely destroyed or anonymised.

6. Third-Party Service Providers

We may share personal information with trusted third-party operators who provide services on our behalf, including hosting, email delivery, analytics, customer support, and our technology partners such as ManageEngine, Mimecast, ITR Technology, and First Distribution.

All operators are required to process personal information in accordance with POPIA and our written instructions.

7. International Data Transfers

Some of our service providers may be located outside the Republic of South Africa.

Where personal information is transferred across borders, we ensure that adequate safeguards are in place and that the recipient is subject to laws or binding agreements that uphold principles substantially similar to POPIA.

8. Your Rights Under POPIA

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate or outdated information.
• Object to the processing of your personal information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

9. Contact Details for Privacy Requests

To exercise your rights or for any privacy-related queries, please contact our Information Officer: